bad service and careless explanation! !!

<p>I downgraded my package from premium to dstv in mid May. Last week my extra view stopped working and today was told in a very careless manner that the two decoders were not linked to my account by the consultant that helped me mid May. How is it my problem that multichoice dstv has not trained the consultants properly and equip them with sufficient information and details.I spoke to the line team leader who had a very blaze response. Shocking! Promise Sibeko</p>