Bad service and billing information not updated

I am extremely upset with the service I have received from the Dstv call centre, firstly the bad attitude of the consultants and secondly the inconsistency in the information that is relayed to customers.I paid my Dstv account at a Multi-choice branch in the Lenasia area and was advised that my account is in order and therefore my service will be connected, my service was connected there after for a period of 2 days, until I received an E16 error (service suspended) I than call the Dstv call centre (Randburg) where I was informed that their was and outstanding amount due, which could not be the case as the consultant at the (lenasia office) assured me that my account if up-to-date,hence I paid the outstanding amount in full,It has been approimately a 1 and a half weeks now where I have been liasing with the (Lenasia office) as well as the (Randburg office) with no luck as the information from the two offices differ, in the interim my service is cut and I have not had any assistance from Dstv.What happens to the period where my service is off-line due to and internal billing issue on Dstv's side.<br> <br>