BN
Beauty N
1 reviews | Active since Jan 2016
09 Jan 2016, 18:29
Bad service and bad customer care
I have b?en paying my DSTV account but I get cut off every four days. I call DSTV cape town and consultants ask me to forward payment proof and I have been doing this since July 2015. I waate airtime equivalent to a DSTV monthly subscription trying to rectify the problem. No one seems to be able to help. I am sick to death and wish DSTV consultants would do a proper job.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Jan 2016, 13:17Hello BBen,
We tried to contact you today but could not reach you. Please accept our apology for the delayed response and the inconvenience caused.
We have forwarded your proof of payment dated 31 August 2015 for allocation. Furthermore, we have adjusted your DStv account to reverse the reconnection fees charged on the account.
The monthly subscription of your DStv package is R319.00. Kindly ensure that you pay the monthly subscription on your payment date.
For the reconnection of your DStv service, you need to pay for the current viewing period. Please inform us should you decide to reconnect so that we can give you the balance due.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you. Please accept our apology for the delayed response and the inconvenience caused.
We have forwarded your proof of payment dated 31 August 2015 for allocation. Furthermore, we have adjusted your DStv account to reverse the reconnection fees charged on the account.
The monthly subscription of your DStv package is R319.00. Kindly ensure that you pay the monthly subscription on your payment date.
For the reconnection of your DStv service, you need to pay for the current viewing period. Please inform us should you decide to reconnect so that we can give you the balance due.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply21 Jan 2016, 13:17
Official
Hello BBen,
We tried to contact you today but could not reach you. Please accept our apology for the delayed response and the inconvenience caused.
We have forwarded your proof of payment dated 31 August 2015 for allocation. Furthermore, we have adjusted your DStv account to reverse the reconnection fees charged on the account.
The monthly subscription of your DStv package is R319.00. Kindly ensure that you pay the monthly subscription on your payment date.
For the reconnection of your DStv service, you need to pay for the current viewing period. Please inform us should you decide to reconnect so that we can give you the balance due.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you. Please accept our apology for the delayed response and the inconvenience caused.
We have forwarded your proof of payment dated 31 August 2015 for allocation. Furthermore, we have adjusted your DStv account to reverse the reconnection fees charged on the account.
The monthly subscription of your DStv package is R319.00. Kindly ensure that you pay the monthly subscription on your payment date.
For the reconnection of your DStv service, you need to pay for the current viewing period. Please inform us should you decide to reconnect so that we can give you the balance due.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah