Bad Service and Bad attitude and Lies

I have 2 decoders registered under my name, after I realized that multichoice debits my account on the day that suit them, I change my payment method to EFT, I have been paying for these account by EFT for the past 4 months now. i have changed my premium for my HD decoder (from the R99 to the R319) on the 24th of August and i was told it will kick in on the 25th, on realizing that all my decoders were now suspended due to non-payment i called on Friday the 28th and spoke to princess who promised me that after i send my POP she will escalate it to her supervisor who will ensure that its done. when i arrived home i realized that the HD decoder was still showing the R99 premiums i decided to call again where in i was told in a rude manner that i should not query the POP that was sent to a particular agent with another and i should call again on Sat as there was nothing that could be done for me. on Monday the 31st that's when i called again and met the lady who placed me on HOLD for more than 20 minutes all in the name of calling her supervisor ( LINDA) she made it very sure that i listen to all the songs that play when 1 is holding and to top it all she HANGED up on me. pls fix this