bad service and attitudes

on the 16/10/2015 i called multi choice because my account was suspended again after i call in every month with the same problem a few a months ago i called to change my payment date from the 1st every month to the 20th of every month and every single consultant i called said it was okay then every time between the 14th and the 16th i find my acc suspended and i have to call in complain and i still get charged prorata and re-connection with no resolution to my query now today the 16/10/2015 i called again cause well as usual my acc was suspended i spoke to a girl maned phindile that was extremely rude did not allow me to explain my situation she point blank told me not to dispute with whats she is telling me and basically told me to shut up and listen if i want her help. i requested to speak to a manager or team leader and she said she would transfer me instead put me on old and then dropped the call. i called again and requested to speak to a manager and i spoke to zanele im, not sure she want very clear the call ref is ***8-i14 and she says she managed to change my payment date however im still liable for pro rata fees i tried to dispute that and got hung up on again