Bad service and attitude

I have written to Multichoice several times regarding their changing of channel 120 to show top gear and mainly game shows instead of the previous shows such as Casualty, other crime series and of course Downton Abbey. My contention is that I pay for channel 120 and expect to be able to watch the programmes mentioned. Instead they are now all shown on new channel 119 which is only for Premium viewers and I have Extra package. They can't understand - or won't- my point and phone to ask if I want to change to a cheaper package. I am absolutely fed up with Multichoice and am going to investigate Top TV as a cheaper option. They have a bad attitude towards the customer and are only interested if you have Premium.