Bad service and arrogance towards customers

On Sat 7/3 I asked multichoice to cancel my services and refund my money or transfer the balance into my husband's account because they couldn't help me view my services, now they refuse to cancel and keep on telling me that I have to keep my acc until 25/3, but am not getting the service that I paid for, PLS multichoice refund my money because you are now violating my rights as a customer, Temba is not getting back to me with my query