1 reviews | Active since Mar 2011
Bad service and advice from them and wasted my mon
Got the new explora and installed it myself and correctly<br> called the call centers over and over and each time they say its something different <br> spend more than an hour on the phone(imagine costs)<br> they advised me that i should get accredited people in to check everything,as the problem is definitely on my side.In first five minutes of being here they told me the problem is coming from dstv themselves.<br> after calling multiple times and them first insisting its still on my side,they finally dis-activated and reactivated my account and then it worked.<br> bottom line,i did everything right and they advised me to get someone in(R450 plus half a day wasted and all the calls costs)<br> Unacceptable<br>
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
