Bad Service, and accounts are messed up

At this point I do not think that they even deserve a 1 star. My experience with this company is that it seems like they do not take their customers serious. I believe to be on a "Pay as you Go"as we all know, but in the past 3 months my account kept having an arears, and trying to resolve it, there is simply nothing recorded, your requests are ignored, they do not bother to resolve issues. I get told that I am in arears, and on trying to change to compact, I learned that I was a whole R600 in arears, something that I fail to understand. At the end of September 2023, I received a message, on their portal "payat" for the amount of R894, I paid R 1000 - I was again told that I was in arears. While trying to sort that out, I was told that to move back to Compact, I had a balance of R 600. This is absurd, to say the least.

I was also told today that the agents are not to provide you with they names and surnames. New to me. Why connect me if I am in arears, that is what they never do!!