Bad Service Again at Multichoice

On Friday, 14 June 2019 around 18h00 when I reached home I was informed that my services have been disconnected, I then called Multichoice, the line was answered by a soft speaking girl, Customer Agent - sounding tired her name was Gabriel around 18h18 I then explained to her that my service has been disconnected and on Tuesday, 11 June 2019 an amount of R2100 was paid upon my calling I was told that the amount is reflecting but now my service has been disconnected. She then put me on hold for more than 10 minutes without coming back to me to assure me that she is still on the line nothing until she appear again and then she informed me that there is no payment in my account, she was sounding so tired and annoyed - I was so angry and then demanded to speak to the Manager. I was put again on hold for another ten minutes by the time the manager come to the line she was annoyed and arrogant, I demanded to know why am I put on hold for a long time without any apology and then told that there is no deposit made, immediately she then said "oh I can see that there is a balance of R400and something - sincere apology we will put your services back". this is not the first time multichoice do such thing. I can not understand how they train these Customer Agency including the so called Manager - arrogance is not tolerated especially when you make a person to hold for more than ten minutes and you come with your attitude.