bad service again and again

Oh my god.so I get a sms saying R1200 was debited on my account on the 3th of March my agreement with them is on the 1st and for R450 I then decide to call them and am being told my debit order for January and February came back unpaid. IAM taking offence my debit order unpaid?now I will send them my bank statement and am not going to pay a single cent and I want or demand 6 months free dstv as this call was being recorded by me.now I wilm send this to consumer council if I fail ombudsman if I fail icasa till someone decides to take me seriously.I hope Marlon Simpson is reading this. Plz get someone competent to call me or give the damn phone to Marlon<br>