bad service again

Dstv upgraded to a new system,well done ..unfortunately they forgot to let there loyal customers know that some of there services will not be working or whatever the case may be.then yesterday after 4 weeks i phoned in and was told bout this and sry but we upgraded and u actually get those services for free anyway??well done as a premium subscriber this is the answers u get from DSTV after the recording services etc does not work not bothered bout this at all,then i was told that it was rectified only to get home and as i expected this was not done!!<br> so i suppose i will have to now call again at my cost only to explain myself again,if ever u upgrade then please be so kind as to in form the client who pays your salary that the services will be affected and then to reconnect them,but its a free service so i guess it doesn`t matter to them anyway...o yes and please try not to cut me of before i get my ref nr...