sS
shamila S
1 reviews | Active since Jan 2012
24 Dec 2019, 11:10
Bad service
When are you gonna fix my account. I am on price lock. I was told you upgraded your system and it affected the price lock customers. It is expensive to call and be told it would be fixed. When!!!!!!!!!!!!! This is bad customer service.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
24 Dec 2019, 11:35Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply24 Dec 2019, 11:35
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
sS
shamila S's updateReviewer Update
24 Dec 2019, 16:44I am not talking about my price lock that expired. That I know is ending end December. My price lock amount was 749. For three months you are deducting more then 900. I keep on calling and I was told that I would receive a refund. I don't think that your staff want to assist. You cannot deduct a higher amount because you upgraded and the price lock customers was affected. Sometimes I feel that dstv customer service Consultants does not want to help their customers. But we paying so much. Don't tell me something I already know. Go back on my account history and you tell me. Don't tell me about Netflix. I don't watch it. Sort my account out. You owe each customer two months of free subscription for putting up with this nonsense.
sS
shamila S's update24 Dec 2019, 16:44
Reviewer Update
I am not talking about my price lock that expired. That I know is ending end December. My price lock amount was 749. For three months you are deducting more then 900. I keep on calling and I was told that I would receive a refund. I don't think that your staff want to assist. You cannot deduct a higher amount because you upgraded and the price lock customers was affected. Sometimes I feel that dstv customer service Consultants does not want to help their customers. But we paying so much. Don't tell me something I already know. Go back on my account history and you tell me. Don't tell me about Netflix. I don't watch it. Sort my account out. You owe each customer two months of free subscription for putting up with this nonsense.
sS
shamila S's updateReviewer Update
24 Dec 2019, 16:45Please give me the ombudsman details because it is clear that you guys do not want to help your customers.
sS
shamila S's update24 Dec 2019, 16:45
Reviewer Update
Please give me the ombudsman details because it is clear that you guys do not want to help your customers.