Bad service adn *****ing from the public

Reinstate my functionality to record and pause. That is why I bought this decoder. I was never informed that you will charge me R100 for that. What I bought is a decoder similar to a video machine. You should have informed me of this. Your insurance is also *****ing from your members as when my original PVR broke. I had a built in extra view and did not pay for that. I should have received 2 decoders to have the functionality I previously had instead of me buying a second decoder!!!!!!!

It is not to say that because I have not queried that I was aware of it. Do not fool yourself. I was never informed of this fee. Secondly you really do not have your facts or house in order. I do NOT have extra view on my decoder as I have cancelled this years ago!!!!!!!!!!!!!!!!!!!!!!!! Box office is not something that I prescribe to and pay a monthly fee, I pay the amount went I want to rent a movie. The decoder that I bought, I have bought for the features that it has - recording, rewinding and pause. This is a built in facility in the decoder. If you are now downgrading my Explora to a normal decoder, I want a refund of R 1 500 as a normal decoder cost that amount. Please show me the contract that I signed whereby I authorised you to take this amount extra for something that is built into my decoder. It is my decoder that can pause, record and rewind. That is the machine that I bought. A normal decoder does not have those functions. I will take you to the ombudsman as your advertising is also false and your costs are hidden. Give me what I paid for, to pause, record and rewind or do you pay a monthly fee for an appliance that has built in functions because it can do that. That is completely misleading and I will take you to social media because as it is #DSTV must fall is doing the rounds at the moment.. Put my functions back on my Explora as that is the reason why I bought it. Show me where I signed or confirmed I am willing to pay you R100 extra a month for a machine that has that functionality. THIS FUNCTION IS ONLY AVAILABLE ON AN EXPLORA AND THAT IS WHY I BOUGHT IT. You are *****ing millions from people and it will be my biggest joy to expose you. We as the public is sick and tired of paying for reruns and series that has been on TV over and over and over again.

Having the service for such a long time clearly indicates you were advised about the access fee at some point - No I have asked this question and amazingly I can never get a clear answer from you plus I have just been to busy to hold on hours on the phone to have somebody drop; the call or are so rude that I do not want to talk to them. This only became clear now. Best of all, you have now blocked my account so that I cannot access any statements after I have asked over and over again for my statements to be emailed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The book that we used to receive also disappeared and then to find to correct website to log is also time consuming because most of them ask me to register!!!!!!!!!!!!!!!!!!!!!! Why do you not use the payments I made for how many years and set that towards contributions for the next few years as you expect me to watch the same shows over and over again. The same with your movies

And you not have the decency to answer me. You took away the package I chose and downgraded me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! How dare you!!!!!!!!!!!!!!!!!!!!!!!!!!!! You do not have any decency in you. You are a bunch of ******* that cannot face the public!!!!