Bad service

Purchased the price lock option despite all the bad reviews and its only been day 2 and I'm already experiencing bad service and not getting what im paying for. The price lock is suppose to come with the access fee for the PVR functionality but when I try using the functions a message pops up saying I must upgrade my package! I have spent hundreds of rands in airtime in the last 2 days with different agents telling me different stories and still no resolution. I am so dissatisfied with this poor service. I paid a pro rate for the month and month end I will be cancelling and placing a stop order on their debit orders. Won't pay for a service I am not receiving