Bad service

I am very disappointed with Multichoice Service. A week ago, one of their agents called me and offered me a price lock package which I accepted because it came with a discount on my subscription. Barely 4 days later, I got an sms on the 22nd of January which demanded that I make a payment R808 AND that my service would be disconnected if I did not pay. But I have always been paying by debit order every 25th of the month for the past decade. I contacted about three different Multichoice agents on a single day and they all told me that the double deduction had been corrected but on the 26th of February, they deducted R808 FROM MY ACCOUNT. The last agent I called is one called Nicholas who is the 4th agent to deal with the same query and he told me that Finance department has not yet authorised the reversal of my double deduction.

I am very dissappointed because these erroneous deductions have huge implications on a person''s budget but when you call these agents they just respond as if its much of a big deal.