BAD SERVICE!! ACCOUNT STILL NOT ACTIVATED EVEN AFTER PAYMENT DONE, CALLED TWICE AND SENT POP!!

My account ********** 5731 was suspended yesterday the 30/05/2019 and I made a payment of R540 as per SMS from DSTV(Multichoice) today the 31/05/2019 at Spar, Pinetown, KZN, at 15:44pm. They always activate my account within 15mins. But today it was never activated, I called the call centre twice even sent proof of payment and was promised to be assisted immediately, but instead the service I got was bad and I haven't been assisted my account is still not activated!