Bad service

Signal problems all day long, I'm disappointed at multichoice every day my Dstv losses signal and starts loading almost the whole day, today I decided to call their call centre spend 20 minutes calling from a cellphone, my God they were clauless I was asked to reboot the decoder for 5 minutes, press and hold the reset button and switch back on I did that and my service was not back on, I pay monthly for poor service poor signal, but if you don't pay you get disconnected immediately, but when it comes to their service a customer must understand and empathize with them, I was asked to drive to the nearest multichoice store for software upgrade... What a joke, the consultant told me to hold on for a reference but the call was disconnected whilst I was holding...