Bad service!!

I’m being overcharged once again by Dstv. I have logged a complained before the 1st of Feb, and it seemed like the issue was resolved. But now this month’s premium is suddenly R1000.35. I upgraded on an all-inclusive package on black Friday last November, I have all the emails and the packaging that states this is all inclusive. So January and they deducted the wrong amount and we got refunded and sorted out the issue, now that I have contacted DSTV call centre they are asking me questions like, Am I on a payment arrangement??? YES I AM AT R749 PER MONTH!!! This is absolutely ridiculous service from DSTV!!! When I speak to the consultants they can’t give me reference numbers, I spoke to a Nthabiseng first, she then handed the phone to her manager, didn’t get the name, she rudely dropped the phone in my ear while I was explaining the situation. I then phoned the call centre once again where I spoke to Lerato, she was unhelpful and could give me answers, I insisted in speaking with her supervisor and he refused, his name is Phiren.

I need answers urgently as this is not the first time with the same issue!!