Bad service

My dstv services were disconnected as my TV was not working for 6 months or so and I wasn't making any payments . I then contacted them in October to get the outstanding balance so that my services can be reconnected. I was informed my balance is R264 including reconnection fee which I paid on the 16th of Oct. On the 2nd of November my services were disconnected again as I hadn't made payment for the current month. I then contact dstv again to get the outstanding balance including reconnection fee which I was expecting to be R470 as I am on compact package. I am then informed that my balance is R599 and when I enquired as to why I couldn't get help and I was advised a team leader will call me before the end of the day which they didn't. Yesterday (10/11/2022) I get a call from Mpilo about my account and I explained to him that I was waiting for a call from the team leader as I was not going to make payment until I understand where the outstanding is coming from, he then explained that he can see what the extra amount is for but he doesn't understand why. However he will get a team leader to assist after they are done with the meeting. They called me after a few minutes with the team leader Ethiel. There's a lot that was said on the phone call however it was *********** and a complete waste of time, the team leader wasn't helpful at all, he doesn't know anything and he can't deal with clients. I request the phone call to be listened to and someone competent to give me a call.