BAD Service!!!

Good day

On the 23th November 2020 an agent from dstv contacted me to give me an offer on the dstv explorer compact. I accepted the offer and made arrangements for the installation for 04th December 2020.. but the installation never happened.. I then received an sms to say the installation will take place on the 9th December. I also received the details of the installer. I contacted the installer on the 9th and he told me that he hasn't received the decoder therefore cannot come to my place and do the installation. He then sent dstv an email to enquire about the decorder but till today has not received any feedback. Ive also contacted the dstv customer service 4 or 5 times already to enquire about the installation. The response I get is that they have escalated the matter. But till today****h January 2021) nothing has been done. And still no installation.