BAD SERVICE

I made an EFT payment and sent the proof of payment on 27/07/2023. today it is the 8th August. they still haven't allocated the payment. They keep suspending my account. I have to call in for them to reconnect, I am using my money to buy airtime which is not convenient for me because they make you hold for 15 - 20mins at times for them to attach the proof of payment and reconnect services. this will be the 7th time i am calling in today regarding this issue. my patience is running out. their service is pathetic. what does it take to allocate the payment when you have proof of payment and the payment is reflecting on their Absa account? I WROTE A REVIEW ON 07/08/2023 on hellopeter, still no feedback.