Bad service

Worst experience. These people have disconnected my services then I was told to go pay a certain amount for reconnection it's been 9 days and I still am not reconnected. I have been calling everyday and No one seems to be able to help. This is where it gets interesting I am now told there is no package on my account and yet I have been on compact for the past 5 years since I've had dstv. The question I simply asked was why was I told to pay R360 for reconnection if there is no package on my account what was I paying against and no one can answer me. I suggest they refund me my money if they do not want to reconnect my services