Bad service

I have been a wrong decorder, however that incorrect decorder are in the same address. I have contacted mulittichoice immediately to allocate the payment to the right account till today no joy. I spent r100 airtime calling me no help, went to chat on many occasions no help. The last person who called me he said he is activating the acc now it's been 2 hrs no joy. I am disappointed with the service as a loyal customer but after this u have lost a customer.

Can my acc be activated pls.