Bad service

Good afternoon Please beware of the DSTV calls. I was called and informed that as from 1 Jul 2025 DSTV will be cancelling existing insurance and is compulsory to take R49. Only to find out that the consultant was lying and now had 2 insurances. worst part of all after going to the offices, i was instructed to send email for the claim. On the day of delivery of dish, I was informed that i have 2 insurances, two year contract and normal insurance. I was also informed that I should have went to the shop instead of requesting the dish to be delivered. I do not understand as I have been paying for the dish for the past 11 years without claiming but there is additional amount of R30