TS
Thamsanqa S

1 reviews | Active since Aug 2023

04 Aug 2023, 20:26

*********** bad service

Highly disappointed with Multichoice. Called in to activate a new package, but the consultant deactivated my other package by mistake and that generated cancelation fee. And seeing that she made a mistake drop the call while I was waiting to be fixed. Mind you it's my airtime.

Had to call again and was told the reversal has been log because was a fault from they side. Now I have to wait for 24 hours while it's not my mistake.

I am passed off with their services.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Aug 2023, 21:23
Official
Hi Thamsanqa Shandu, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team