Bad service

After a number of complaints and calls i had with DSTV and after a Hello Peter agent called regarding my account i was informed that my account with DSTV will not be suspended it will continue as per normal until they get the package that i want but today DSTV decided to disconnect my service after they have failed to honor the agreement that was made with myself and the Hello Peter agent. Can a DSTV for once get of they behind anf and start doing they f..king work as i will send a ugly message to the CEO cause of the useless staff they have