bad service

I logged a query on wednesday regarding my dstv account that my services were suspended and supposed to pay an amount of R927.39I spoke to an agent by the name of Asanda and she advised that there was an upgrade done on my services then argument erupted when she was accusing me of having knowledge of the upgrade as she advised that I did it myself via dstv self-service then she decided to hang-up the call as I was defending that I have no knowledge of that upgrade.Then I called in again and got through an agent by the name of Nosipho then she advised that on 25th of August 2020 at 19:34 there was an upgrade done telephonically and the Reference for that call is ***0.I160 and then further advised that she will escalate the query to her Team Leader by the name of Stephanie.The team leader wasn't araount to take my call and Nosipho asked for my details so that Stephanie can get back to me with the outcome and resolution of the query as she was going to listen to the call made on the 25th and advise accordingly. Nosipho told me that the team leader will call me by 13:00 on the day I logged the query and that she will activate my service pending communication from Stephanie.I provided Nosipho with my contact details which is *** and an alternative number which is ***. Till date I haven't received communication nor correspondence but my services have been suspended again and I am been told to pay an amount of R748 to activate. I called in again today 11th September 2020 and spoke to an agent by the name of Okuhle and she advised that she can only help by recreating a new query and escalating it to Stephanie as she only coming in on a late shift Reference for that call is ***0-I174.I am really frustrated by this whole debacle. My services are suspended and I am being told to pay an amount that I cannot afford. I spend time and money trying to get resolution on this matter and it seems like I'm the only party interested in solving this. I'm writing this email now at 15:42 on the 11th September 2020 still haven't received communication from Stephanie or anyone multichoice. Now I'm taking stepps to bring this matter to the attention of the ombudsman then to hellopeter that multichoice and dstv don't care that my personal information was used without my concern the only thing the interested in is me paying whatever amount requested.