1 reviews | Active since Jun 2012
Bad Service
these past few months i have have been having endless issues with DSTV. i have been complaining for months and resolving my own issues each time.<br> *Logged a complaint on the website about my Explora box office not working. may i add after speaking to many consultants and spending hours with different agents. Manager calls me back and says nothing wrong with my account it my installation. called the installation guys they confirm nothing is wrong paid them to come out... and guess what i was not registered for services on that decoder... resolved this myself and figured it out myself. note i have a pvr also and do have a box office account... Simple answer from dstv is that i need to register but that was too difficult for them.<br> *Box office issues on my DSTV now pvr. subscription suspended... told that the account is fine. something wrong with my cables. call the technician again and i am told everything is fine. dstv TL calls me to apologise because dstv didn't lift the suspension. again paid a call out fee.*called today spoke to Loago.29/04/15 please listen to that call and rate your own service.cant wait for my service to be cut..because taking a initiative is not worth the effort
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your Box Office query has been resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your Box Office query has been resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert