BS
Bongani S
1 reviews | Active since Apr 2015
26 Apr 2015, 16:44
Bad service
I recently activated a new account with multichoice through the call centre and when the consultant asked for my surname i spelled it out for her but only to find out recently that my surname has been spelled wrong. I tried to call the call centre so that the matter can be sorted out only to be told to go to the nearest service centre with my ID book.Firstly when i activated the line is it was over the phone no one told me to go to a service centre, the call centre messed up and the call should also be able to resolve their mess.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
27 Apr 2015, 09:11Hello Boysa,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any success,
Please provide us with one of the following so that we may access your Multichoice accounbt and assist you accordingly.
o MultiChoice Customer
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any success,
Please provide us with one of the following so that we may access your Multichoice accounbt and assist you accordingly.
o MultiChoice Customer
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply27 Apr 2015, 09:11
Official
Hello Boysa,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any success,
Please provide us with one of the following so that we may access your Multichoice accounbt and assist you accordingly.
o MultiChoice Customer
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any success,
Please provide us with one of the following so that we may access your Multichoice accounbt and assist you accordingly.
o MultiChoice Customer
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,