Bad service

I've been experiencing an error message 48-32 on several channels (162,194 ect) for weeks now. I've called countless times and all they tell me is to reset the decoder and I've explained that's what I've been doing but no luck. Everytime I reset it only plays for 20mins and the message pops up again. Consultants are all unfriendly and don't have patience at all. I have also emailed the help desk even today still haven't gotten feedback regarding this. Since they are always repeating movies, channels that are not showing are almost the only ones I watch. I am paying quite alot for such bad service. Till this day still have received any communication regarding the inconvenience I've been experiencing regarding my problem. I've been using Dstv for years now and I wouldn't even recommend it to anyone at this stage. It seems like their services are getting worse every year and the premiums keeps getting higher and higher. I am really not happy with this because this means I have paid for something I can't even watch or enjoy at this moment, my TV is always off because of this error message that keeps popping up.