bad service

Good day

I am highly upset right now, I have a premium package and a compact package however we have deactivated both decoders, as the compact decoder is for my mother. We went to a DSTV branch to do a change of ownership on the compact package, last week. We went to the branch near Southgate mall. The lady assisted us and we manage to do the change of owner ship. However the lady that assisted us didn't add the extra view onto the new owners name, so when we went to make payment, it was only the secondary decoder that was activated, so the extra view is off. When my brother called today to enquire on the extra view, i was added to the call, and the lady we spoke to advised that the extra view is still on my name, and i need to contact the insurance to advise of the situation, maybe they will advise me to cancel the insurance, because she cant add it, i went to the store for assistance, now i am being inconvenience because someone didn't do they job right, this is not fair, i don't have airtime to call around this should have been done correctly the first time, i would like to speak to a manager please!!!