Bad service

I received a call from a Dstv agent on Friday 24/03/2023 saying that I can pay R131.68 and my services will be reconnected until my next payment date which is 15/04/2023 And I also received an SMS from Dstv stating the amount to pay which is R131. 68.i made the payment but my services were not reconnected. I did a live chat with an agent called Thabang whom I sent a screenshot of the the SMS and the proff of payment. He said hell escalate it to his supervisor. The following day on Saturday I spoke to another agent called Keke who said she'll escalate my matter as the system does not allow reconnection she gave me a reference number which is ***0. On Sunday I spoke to another agent who said the specialist are busy with the matter. I still haven't received feedback from them till date. I am disappointed in DSTV and their incompetency.