BAD SERVICE

I JUST WASTED 45 MINUTES I have a problem I connected MultiChoice via they chat I was assisted by a guy by the name of Lehlohonolo Moatshe I don't know if this guy was drunk or high on something I simply told him that I can logon to the app reason being is I forgot my password, And their system is asking me to reset my password via my works email address which I explained to him that a link send to my work email address does not work as outside links are blocked. I asked him if this possible to send it to my cellphone number he then ask all sort of irrelevant thing to send him a screenshot of the error massage I'm receiving which I explained I'm unable to save the screenshot, he then goes and types all nonsense I can't answer your question and which question did I ask. But see it was 23h00 so he wanted to knocked without even assisting me I think MultiChoice needs to train that guy he has no customer service at all I JUST NEED TO RESET MY PASSWORD THAT ALL