Bad service

I am very much disappointed with your service guys in fact I'm thinking of cancelling this contract. Ever since I subscribed to your internet I only recieved data once now I had to Tex and ask what's happening and u tell me you have a problem with data allocation. Why wasn't I notified regarding that ? From the 1st of may you keep on saying after 24 hours this matter has been escalated. Tell me I'm a supposed to pay for something I did not use?? Your service is poor guys poor communication