Bad service

I'm so disappointed in dstv service I paid for my explorer on the 2nd March and 9th I got disconnected they sent an sms saying that I owe them which to my surprise how do I owe them because I have paid, I called and spoke to Nonjabulo she then said to me is because I have 2 active decoder and if I had not pay the other it affect the other which is something I was not aware of and I asked her how did the old decoder active because I did not activate it its been months of not using it why suddenly its activated she said its their fault it is activated on their system and I asked why I got disconnected for something I paid for she then said she will deactivate the old decoder and reverse the charges I should hold while she does does, I wait on the for 24 minutes with her which I told her I cannot be on hold for so long, I had to leave the office and go home, she said she will fix it n reconnect me when I got home after 1 hr 30 minutes only to find out the service is stil not connected, I called them again and now I spoke to Siyabonga Shembe who tried to reconnect tge service with no luck, I was with him on the line for over 45 minutes but still I couldn't get help he then said to me the matter need to be resolved by finance department so reverse the amount they say I owe coz its not my fault this was Wednesday, Thursday morning around 9am I get a call from another lady at multichoice and I explained again to her what happened she even said the are notes left on my profile which I did explain what happened and she said she has escalated the matter and i will receive a call regarding the mater within 24 hours, 24 hours passed and no one xalled I then call again and this time I spoke to an indian lady which I forgot her name and she said they will call ne back they are still listening to the call and they will call me back with feedback, which they never called on Friday untill Sartyday after when I decided to call them again the 5th time now and I spoke to Sithembiso Ndlovu whom said I must send proof of payment for the explorer and within an hours it will be reconnect which I did but still today is Sunday I'm still not connected For the service I have paid for, its been 5 days now of not watching TV and I want to know how are they doing to reimburse me for the delay on my service and if this can't be resolves they might as well cancel the contract because I'm very disappointed in their service