BAD SERVICE

Good day<br> Today I want to lodge a complaint on behalf of my mother who is a pensioner. During December 2014 she called to ask for an upgrade to a explorer. Seeing that it is now already February 2015 this is unacceptable. Since December she has been phoning to hear what is happening and from the calls she was told the following: 1. Your application was declined. 2. You must first call a number to establish what your credit rating is. 3. No it was declined because you cannot afford it etc etc etc. She has had DSTV since DSTV started and now they tell her she cannot afford it. What??? Her monthly payment go off by debit order and she has never missed a payment??? I cannot believe that they can treat old people who are much more reliable than younger people like this and this is also very insulting to them. You are welcome to contact me for her details but I just had to complain on her behalf because her internet is having problems.