Bad Service

On Monday the 2nd of September i paid for my subscription which is R 399, then on Tuesday morning the 3rd of Sept, i received a message saying my subscription has been cancelled due to non payment. I called their call centre, they asked for a Proof of Payment, which i sent it to them.Later same day when i went home i called again, they said they did not receive POP, which i had to send it again. Following day i called again THEIR CALL CENTRE, SOME GUY TOLD ME THAT ON MY ACCOUNT MY SUBSCRIPTION HAS BEEN REMOVED, AND IT IS THEIR FAULT, THEY ARE FIXING THE PROBLEM. I HAVE BEEN CALLING DSTV TILL TODAY, WITHOUT SUCCESS NOTHING HAS CHANGED.

THIS IS REALLY FRUSTRATING TO THE CORE. AND IT IS NOW WEEKEND, WHICH MEANS NO TV FOR US EVEN THOUGH I HAVE PAID. CALLING THE CALL CENTRE EVERYDAY I HAVE EVEN USED MORE THAN THE SUBSCRIPTION MONEY I PAY FOR MY DSTV. IF THEY CANNOT RESOLVE THE PROBLEM THEY SHOULD SAY IT.BUT I AM REALLY FRUSTRATED AT THEIR SERVICE. Le Letu Sep 06, 2019