Bad service

The wost service ever. The consultant on the WhatsApp line don't know their work. They keep on putting me on hold for a very long time to check y I hv been getting 4 different amounts to pay for the past week first it was R200 and something massage via sms on the 2nd thee 2 days latter I wentt to my WhatsApp to check it said R304. Which I payed yesterday the 5 October. Today I woke up disconnected. I went to live chat n spoke a agent who was very incompitant. Couldn't answer any of my questions. Today I'm being told I must pay R600 and something. By the way I'm using compact package. Which the consultant I spoke to on Sunday the 1st told me she downgraded it to family package. Apparently from this new consultant I spoke to today it was not down graded. N I asked even if it was not downgraded how did I get to the amount of a rover R1000. She kept say please stay on hold while I check I got tired of waiting and hung up after about 20 minutes. Their service is bad. Yesterday when I checked my ballance via sms line it was R500 and something after paying R304 Today it's R636. On top of that I payed the R304 yesterday. Yoh my frastrations right now r at another level Chabedi