LM
Lwazi M
1 reviews | Active since Oct 2019
09 Nov 2024, 21:04
Bad service
Dstv router. Their services are very bad, they have debit their fees on the 25 of October, but up u till now in still not recconected, they said I must pay a fee to be recconected, I did still not connect, tryed to call customer services they did not help, I have communicated with them via WhatsApp, but still I'm not connect, I told them to come pick their rougher since I can not use it, they didn't come, now I don't know what to do anymore I'm stuck between the rock. If I knew their services were this bad I wouldn't have involved myself with them
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
09 Nov 2024, 21:33Hi Lwazi,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Nov 2024, 21:33
Official
Hi Lwazi,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
LM
Lwazi M's updateReviewer Update
11 Nov 2024, 09:58I am still waiting to be reconnected, I have not yet received a call from you, if you are failing to connect me, today,
PLEASE COME AND TAKE YOUR ROUTER,
Thank you
PLEASE COME AND TAKE YOUR ROUTER,
Thank you
LM
Lwazi M's update11 Nov 2024, 09:58
Reviewer Update
I am still waiting to be reconnected, I have not yet received a call from you, if you are failing to connect me, today,
PLEASE COME AND TAKE YOUR ROUTER,
Thank you
PLEASE COME AND TAKE YOUR ROUTER,
Thank you
LM
Lwazi M's updateReviewer Update
11 Nov 2024, 10:02and can i also be refunded
LM
Lwazi M's update11 Nov 2024, 10:02
Reviewer Update
and can i also be refunded
DStv (MultiChoice)'s replyOfficial
11 Nov 2024, 10:09Hi Lwazi.
We apologise for the delay in getting back to you. We have received your query and are currently looking into it. Our team will get back to you with the information or assistance you need as soon as possible. Should any further updates or details be required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter
We apologise for the delay in getting back to you. We have received your query and are currently looking into it. Our team will get back to you with the information or assistance you need as soon as possible. Should any further updates or details be required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter
DStv (MultiChoice)'s reply11 Nov 2024, 10:09
Official
Hi Lwazi.
We apologise for the delay in getting back to you. We have received your query and are currently looking into it. Our team will get back to you with the information or assistance you need as soon as possible. Should any further updates or details be required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter
We apologise for the delay in getting back to you. We have received your query and are currently looking into it. Our team will get back to you with the information or assistance you need as soon as possible. Should any further updates or details be required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter
LM
Lwazi M's updateReviewer Update
11 Nov 2024, 13:11I have received a call from 1 of your agent, I forgot to take his name, He has assisted me, I am now reconnected and happy, However, I am still not happy with the agents from WhatsApp who keep on saying I am owing, they don't know what they are doing,
LM
Lwazi M's update11 Nov 2024, 13:11
Reviewer Update
I have received a call from 1 of your agent, I forgot to take his name, He has assisted me, I am now reconnected and happy, However, I am still not happy with the agents from WhatsApp who keep on saying I am owing, they don't know what they are doing,