bad service

Bad Service: My debit order was taken on the 25th of October and i have contacted my bank there was problem on their side and the debit orders went off successful now i was in inconvenience not to my teethe whole weekend with the funds that are on multi choice side ,i spent my airtime R30 to contact them on Sunday i spoke to slindile who was very *********** and did not even show that he was willing to assist me with m,y query,and just told me i must send my bank statement and who is going to pay for those charges and the telephonic cost that i have to use when making all these call i am not happy at all and with the service i have received and this morning i spoke to a lady i think she said she was Nomzamo she was willing to assist and PLACED ME ON HOLD JUST TO DOUBLE CHECK ON THE OTHER SYSTEM OF DEBIT ORDERS,but why couldn't Slindile do the same,Nomzamo came back again said the amount is not reflecting how is it going to reflect after i have sent my bank statement,now i must send my bank statement cause the system is not intelligent i must be intelligent for the system how is it going to reflect after I've sent my statement , i wish i never had a decoder