Bad service

I've been a multichoice customer for years now according to my knowledge their cut off time is on the 7th of every month today i just woke with my dstv being disconnected I'm really not happy with what multochoice is doing although the due date is the 28th i never missed any payment before when my payment is delayed i make sure i pay it before the 7th since is their cut off time i really hate what they doing if there was any other way i would leave them right now since they want my R50 so bad for reconnection fee