BAD SERVICE

I AM ****EI! I CALLED MULTUCHOICE LAST NIGHT (SATURDAY NIGHT) FOR ASSISTANCE WITH SHOW MAX. THE AGENT COULDNT DIRECT ME PROPERLY ON HOW TO GET SHOWMAX UP AND RUNNING OM MY DISH(EXPLORA ULTRA) WHICH IS A UPGRADE FROM MY NORMAL EXPLORA. I AM NOT SURE IF THERE WAS A MISUNDERSTAND OR WHAT! I HAVE 3 DECORDES ON MY NAME, ITS THE PREMUIM ONE AND COMPACT WITH EXTRA VIEW. HE CANCELLED THE COMPACT WITH EXTRA VIEW PACKAGE. THIS MORNING WHEN MY MUM WOKE UP THE DSTV WAS OFF. I CALLED TODAY AND SPOKE TO A LADY SIYA,NOT SURE IF ITS HER NAME. SHE ASSISTED ME TO HAVE IT RECONNECTED,THE PRIMARY DISH IS ON BUT IT DOESNT RECORD,THE SECONDARY ONE IS NOT WORKING, OUR CABLE WAS OUT, IT SEEMS MY MOTHER HAS HAD THIS PROBLEM WITH THE CABLE, SO FINALY IT CONNECTED BUT SHE CANT REMOVE THE ERROR , SO THE ERROR IS E143 SHOWING ON THE TV. SHE ADVISED ME TO CHECK ON THE QUALITY OF THE SIGNAL. IT WAS LOW. SHE THEN SAID TO ME THAT I MUST TAKE THE DECORDER TO A MULTICHOICE SHOP AND LET THEM ASSIST ME. I SAID THAT I WONT GO, BEFORE THIS PACKAGE WAS CANCELLED THIS DISH WAS FINE, NOW AFTER SHE ASSISTED ME,NOW THERE IS A PROBLEM, I WILL NOT BE INCONVIENCE LIKE THIS. I AM VERY UPSET. THIS PRIMARY DECOR CANT EVEN PAUSE THE CHANEL, OR FAST FORWARD OR REWIND. I ASK TO SPEAK TO A MANAGER, AS I AM RIGHTING THIS COMPLAINT, I AM STILL ON HOLD ITS BEEN ALMOST AN HOUR THAT I AM WAITING ON A MANAGER, AS I HAVE ASK TO SPEAK TO SOMEONE IN CHARGE. THIS IS BULL****. EVEN THOUGH THERE IS NO MANAGER ON SITE, SURELY ONE MUST BE ON STANDBY. I AM VERY UPSET ABOUT THIS SERVICE, THIS IS NOT HOW YOU TREAT A PAYING CUSTOMER!!!!!!!!! I KNOW HAVE TO CALL BACK ASN TRY TO SPEAK TO ANOTHER AGENT, THEN I NEED TO REPEAT MYSELF AGAIN, THIS IS UTTER BULL**** MAN!!!!!!