Bad Service

Hi there, The worst service ever received from DSTV call centre...how do you hold on for 57.13 minutes to speak to a manager, nobody comes back to the line to check on you, or take a message for that matter. After speaking to Gracious,Luyanda and Keabetswe..who all advised since last night that I require the services of an installation technician, it is apparent that this was not the case, and money down the drain. This was arranged today, the technician paid and now he says there was nothing wrong with the installation. The call centre had to fix it. So now, when my husband tries calling back, because the dstv is still faulty, and asks for a manager, because this is money lost, he is placed on hold for 57.13 minutes. do you even know what that call costs???? I suggest that when you do decide to make contact with me that you go into your records and go check for that call.....All calls are recorded as per you voice prompt. I'm really hoping somebody's gonna address it, because yet again, we need to now call back.