Bad Service

On the 29/04/23 we contacted multichoice to add a third extra view.

On the 3105/23 I called them again and explaine that I noticed that we are billed 2899.00. The consultant told us that is correct as we added another decoder. I informed her that is not the case we specificully ask that they add an extra view, She told me that she need to listen to the recording of the call wich she did. .After words she informed us that the money will be reversed and that we should only pay. R1109.00 which we did as the agent who assisted us was at faultLast friday I called them again as I recived a message that we need to pay 986.36 or our dstv will be suspended. The consultant who assist us said it was fine they will rectified it and promised to call me back which she never done. Currently our account is suspended and we need to pay 986.36 . How can they do this. IIt was not our fault that their agent messed up . Can someone please call me back and acctivate our acccount.