BAD SERVICE

BAD EXPERINCE RECIEVED AN SMS THAT I HAVE A DISCOUNT OF 100 OFF BECUASE I PAY MY SUBCRRIPTION EARLY , WENT THROUGH THIER WHATSAPP LINE JUST TO BE SURE IF IT WAS VALID. IT WAS CONFIRMED THAT IT VALID EVEN PROVIDED ME WITH A LINK TO MAKE MY PAYMENT LAST MONTH . ALL TO FIND OUT THAT THIS MONTH , I WAS NOW OWING MY DISCOUNT WHICH IS NOW ADDED ON MY BILL , CALLED THE CALL CENTRE , AGENT TOLD ME IT WAS FALSE INFO, ADVISED TO EMAIL THE SCREENSHOT OF THE SMS AND WILL GET FEEDBACK WITHIN 24 HOURS , I WAITED FOR MORE THEN 24 HOOURS BUT EMAILED THE SCREENSHOT STRAIGHT AWAY. CALLED AGAIN AFTER 24 HOURS WAS TOLD THAT IT FALSE INFO I DIDNT HAVE A DISCOUNT , I THEN EMAILED A SCREENSHOT OF THE WHATSAPP CHAT CONFIRMING THAT I DO , WAS THEN PUT ON HOLD FOR 30 MIN JUST TO BE TOLD TO PAY WHATEVER AMOUNT THAT THEY HAVE BILLED IT WILL BE CREDITED ON TEH NEXT BILL IF THE DISCOUNT IS VALID , I DONT BELIVE IF THERE WAS A PROMO RUNNING IN THE COMAPNY THEY WOULD HAVE NOT KNOWN AND WHY WOULD THE WHATSAPP LINE CONFIRM AND ALLOW ME TO PAY THAT BALANCE , BAD SERVICE I HAVE ALL THE PROOF WHICH SHOWS IT VALID AND IT WAS NOT MY FIRST TIME GETTING THIS PROMO AM DISGUSTED WITH THE SERVICE.