Bad Service

On the 26/09/2019 after going through my bank statement I noticed that the DSTV debit order was not reflecting on my statement. I called DSTV to find out if the debit order went through so that if not can make a manual payment/EFT. I spoke to a lady by the name of Andrea, the call was around 10am and she positively confirmed that the debit order went through and the money is in their account, even though I had informed her that it is not appearing on my statement she assured me that they have received it. But because there were also amounts that I did not understand and she could not explain them to me, she escalated my issue to the finance department with ***-C1. ( By the way I still haven't heard from them)

Nevertheless, on the 29/09/2019 I started to experience a problem with my decoder by receiving an error message the decoder restarting due to faulty connection. I then called DSTV again on the 30/09/2019 spoke to Nompumelelo. The call was around 12:00pm. She advised me to contact a technician to come and check my decoder because she doesn't see anything wrong from her side. I also asked her to check if they have received my payment after explaining to her the debit order issues. She confirmed that the money is in their account.

Yesterday on the 02/10/2019 when the technician got home to check what the problem was the was now a new error message about my account being in arrears. I immediately called DSTV for the THIRD TIME and spoke to Buhle who told me that the debit order did not go through hence it was not showing on my statement and I needed to make a payment of R700 but also confirmed that my account was not suspended meaning it is active. I made an immediate payment while I was still with him on the line and it was successful.

To my surprise when I got home the same error message that the technician was seeing but the DSTV agents could not see was still appearing on my TV screen even after making an immediate payment to DSTV account to avoid to be inconvenienced.

This morning I made another phone call to the DSTV call centre for the FOURTH TIME and I was told to send my proof of payment to *** and to ***. Should I be ready to make another call for the FIFTH TIME?

Is it necessary for a customer to struggle this much and for this looooooong for something that could have been resolved on the 26 of Sep.

Guess what even though I tried so hard to avoid to be in this situation by calling in on the 26/09/2019 now it is the 3/10/2019 I'm still without a service. Gone are those days when people used to take their jobs serious and treat customers fairly. No wonder most people are subscribing to Netflix and ShowMax they are tired of such things.

May I not receive any calls from anyone from the DDSTV team to apologise. I'm not looking for any apologetic statement but to let you know what customers we are going though. The inconvenience, time wasted and money wasted while calling in.