Bad service

I'm not happy with the service I'm currently receiving. I made an EFT payment on the 25th February and sent through proof of payment via email and WhatsApp. My services were disconnected on the 10th of March when I called the customer service I spoke to Unathi and she told me I am being Billed on my previous decoders that I have disconnected and I am supposed to pay R50 for a mistake of not cancelling the decoders that was made by MultiChoice. Today it's the 14th and my services are disconnected once again and when I check on WhatsApp I am supposed to pay R99.99 for my package to be reconnected. What am I paying for where else I have already paid my subscription fee. I am not happy at all with multichoice as I cannot be calling everyday