ST
Simphiwe T
1 reviews | Active since Apr 2015
10 Apr 2015, 18:15
Bad service
A few years back i bought a decoder from dstv and had it installed ,this i bought another decoder and had it installed fine it worked now when I wanted to reactivate my old decorder i was requested proof of address and I of which I provided 3 times and paid the connection fee now I'm being told I need to go Randburg head office to rectify the matter .Of which i find it totally unrealiastic to be told on the 4th month and after paying and I get told Im not allowed to have 2 decorders on 1 ID number ,since when
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DStv (MultiChoice)'s replyOfficial
19 Apr 2015, 10:12Hello SIMZIN,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
You are allowed to have one account with 2 decoders, however not two accounts with one identity number, our system does not allow that.
Please be advised that when you called and provided your identity number two accounts appear on our database. That was the reason that you were requested to go to agency or branch to identity yourselves with identity book and proof of residents. Our records indicate that your problem is resolve.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
You are allowed to have one account with 2 decoders, however not two accounts with one identity number, our system does not allow that.
Please be advised that when you called and provided your identity number two accounts appear on our database. That was the reason that you were requested to go to agency or branch to identity yourselves with identity book and proof of residents. Our records indicate that your problem is resolve.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply19 Apr 2015, 10:12
Official
Hello SIMZIN,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
You are allowed to have one account with 2 decoders, however not two accounts with one identity number, our system does not allow that.
Please be advised that when you called and provided your identity number two accounts appear on our database. That was the reason that you were requested to go to agency or branch to identity yourselves with identity book and proof of residents. Our records indicate that your problem is resolve.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
You are allowed to have one account with 2 decoders, however not two accounts with one identity number, our system does not allow that.
Please be advised that when you called and provided your identity number two accounts appear on our database. That was the reason that you were requested to go to agency or branch to identity yourselves with identity book and proof of residents. Our records indicate that your problem is resolve.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta