1 reviews | Active since Nov 2012
Bad service
My frustrations with Multichoice escalated when DSTV explora was launched. The telephonic harassment by consultants that have little knowledge about the product, is unprofessional. I was advised that the explora works with our current 'dual view system, impossible as the systems need HD cabling and the dual view system does not.<br> In December we received a letter from Multichoice to advise us that our dual view system could not be repaired. An amount was stipulated which was more than the amount offered by a third party. The only guarantee from Multichoice has been the annual increase in subscription fees. <br> The no response to emails, the numerous requests to stop mailing the monthly magazine IGNORED,to list a few.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your request to stop the delivery of the monthly DStv guide has been action as requested in your e mail.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your request to stop the delivery of the monthly DStv guide has been action as requested in your e mail.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,